How to raise a concern with us.
Kushiva is committed to resolving customer concerns fairly and promptly, in line with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian law.
How to raise a complaint
If you have a concern about an order, a product, a payment, a delivery, or how your information has been handled, please contact us using the details below. We treat every complaint seriously and aim to resolve it quickly.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are:
- Designation: Grievance Officer
- Company: E Hemp Stores Private Limited (Kushiva)
- Email: hello@kushiva.com
- Phone: +91 92663 89779
- Address: Near Bakkarwala Road, Shop at Plot No-694, Saini Vihar, Mundka, New Delhi, West Delhi, Delhi 110041
Response timelines
We will acknowledge your complaint within 48 hours of receipt and aim to resolve it within one month (30 days) from the date it is received, as required under applicable rules.
What to include in your complaint
- Your order number (if applicable)
- Your name and registered contact details
- A clear description of the issue
- Any supporting photographs or documents
Providing these details helps us investigate and resolve your concern faster.
Escalation
If you are not satisfied with the resolution, you may approach the National Consumer Helpline on 1915 or visit consumerhelpline.gov.in, or the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Questions Before Conclusions. Choice is Human. Evidence Decides.